Our practice runs by an appointment system. Patients are able to request which Doctor they would prefer to see, although if your doctor has no available appointments, you will be offered an appointment with another Doctor at our practice. If you feel you require a longer appointment with your doctor, please advise our receptionist when making your booking. We do keep appointments available for on the day emergencies or urgent medical problems.

For medical care outside of our hours please phone Wyong Hospital on 4394 8000 or if it is an emergency, please phone 000 and request an ambulance

Waratah Medical Services provide an After-Hours service: Saturday 9am – 3pm. As this service is run on a rotating roster you may not always see your usual doctor. There are no pre-booked or walk in appointments in the After-Hours Clinic. Please call 4973-9799 from 9am on Saturdays for an After-Hours appointment.

Please phone us if you are unable to keep your appointment as this gives us the opportunity to reschedule your appointment if necessary and to offer the appointment to others. Non-attendance appointments without prior notice will incur a DNA fee

Home visits if appropriate will be arranged directly with your doctor. Fees will be advised at the time of booking.

It is possible to speak with your doctor during surgery hours. Our receptionist or practice nurses will be able to assist you in most cases. However, if appropriate, the Doctor will return your call at lunch time or at the end of surgery. If your enquiry is urgent, you will be able to speak to the doctor immediately.